Managed OpenClaw support: ownership, not “best effort”

Monitoring

Uptime, errors, latency, integrations health, alerts.

Incidents

Triage + mitigation + root-cause notes. No hiding.

Optimization

Accuracy tuning, grounding updates, cost controls.

What we measure

• Deflection rate
• Escalation rate
• Sampled accuracy checks
• Latency + cost

KPIs monthly. Improvements monthly.